Credit, prices and VAT

One wallet, one rate per operation, and an optional yearly plan. This page says what a credit is, what each thing costs, what a plan includes, what happens when you buy, and which VAT applies to you — which depends on where you are and whether you are a business.

What a credit is

A credit is a unit of work, and it is prepaid. You buy credit, your integration spends it, and the balance goes down. There is no monthly fee and nothing expires. A yearly plan is an option on top, never a replacement: the credit stays where it is.

A credit is worth 10 cents, whatever amount you put in. That is the reference price and it does not change with the size of the top-up: a discount, if there is ever one, arrives as more credits per euro rather than as a cheaper credit, so the number above stays true.

What each operation costs

Your own rates are on your dashboard, under What your credit buys. They are your rates and not the platform defaults — if yours were negotiated, that table already says so. The defaults are:

Operation	Credits	Notes
One document composed	2	Whatever the format, whatever the page count.
One signature request sent	10	Per envelope, not per signer. A flow (compose and send for signature in one call) is the two together: 12.
One SMS to a signer	2	Per one-time code the SMS gateway accepted, charged to the organisation that sent the envelope. A code the signer asks for again is a new message and is charged again; a message that did not leave (an unregistered country, a gateway that refused it) is not charged.
Qualified seal	2	Only if your organisation holds it, and only from a qualified provider. On a composed document it is paid with the document; on an envelope it is paid when the envelope is sent, with the signature, although it is applied when the envelope completes.
Qualified timestamp	4	Always together with the seal (seal and timestamp: 6), paid at the same moment.
Email to a signer, and everything else	0	Free, and still counted where the event is recorded.

Everything is paid before the work starts: a document when it is requested (and given back if it fails), an envelope with its seal and timestamp when it is sent, an SMS code when it leaves. What a problem leaves unused comes back, to the credit it came from: a failed document, and an envelope's seal and timestamp when it is cancelled, expires or is declined, or when they cannot be applied (also when the provider's answer is lost). Each return is a refund line in your ledger and a line in your audit trail with its code (Qualified seal and timestamp). The signature of a sent envelope, and a document that was delivered, are not given back.

A failed generation is not charged. Work that did not produce a document does not consume credit. One exception is worth stating because it surprises people: a dataless generation is charged. The work was done — not keeping a copy is a privacy choice, not a discount.

What a call cost, line by line

Every answer carries output.credits: used is what the call cost, left what the wallet holds now, and items what used is made of — one line per operation and payer, read off the same charges:

"credits": {
  "items": [
    {"unit": "document",  "quantity": 1, "credits": 2, "paidBy": "credit"},
    {"unit": "signature", "quantity": 1, "credits": 0, "paidBy": "plan"},
    {"unit": "seal",      "quantity": 1, "credits": 2, "paidBy": "credit"},
    {"unit": "timestamp", "quantity": 1, "credits": 4, "paidBy": "credit"}
  ],
  "used": 8,
  "left": 1240
}

paidBy is credit (the wallet) or plan (a counter of your plan, at zero credits); the credits of the lines add up to used. On an envelope the SMS codes join the list as they are sent, so read the envelope again for the final figure. A test call (isTest) lists nothing.

Yearly plans

A plan is an allowance for a year, paid in advance, bought from Billing while it is on sale there. While it is active it comes before the credit: what it includes is taken from it first, and the credit pays the rest at your rates.

EarlyBird	Includes, for one year
Signatures	1,200 envelopes
SMS codes	2,400 (two per signature)
Documents	5,000 compositions
Price	€899 a year, VAT excluded — €2,680 at the prepaid rates

Each counter is apart. A flow takes one signature and one document; a composition takes one document; an envelope one signature; every SMS code one SMS.
When a counter runs out, what it counts is refused with SUBSCRIPTION_ALLOWANCE_EXHAUSTED (1816) — unless you turned on Pay with credit when a counter of the plan is used up on the billing page; then it is paid in credit. An SMS code to a signer is never refused: past its counter it is paid in credit.
Seal and timestamp are not in the plan: they are paid in credit.
A plan's price is fixed: a renewal costs what the period cost, while the next period ends within the plan's validity (EarlyBird: by 31 December 2030). A new price list is a new plan, which you choose.
Upgrade at any time, until five days before the end, to a dearer plan on sale with at least as much of every counter: you pay the difference between the two prices, what you used stays counted, the limits rise and the end date stays; from then on it renews as the new plan. Not when the next period is already paid.
A plan in force does not move down or change before its last thirty days. You can cancel at any time: the plan runs to its end, then the account is on prepaid credit; you can take the cancellation back until five days before the end.
In the last thirty days, until five days before the end, you confirm the plan, change it for another one on sale, or cancel. Thirty days before the end your coordinators get an email saying what happens and at what price; reminders follow at fourteen, seven and one day until you decide.
At the end of the year a plan that renews, paid by card, is charged from five days before the end, once a day until it succeeds; if it never does, the account goes back to prepaid credit and the plan chosen is lost. Paid by bank transfer, the pro-forma arrives thirty days before the end, to pay within seven days. A one-off plan, or one whose next period would end after its validity, does not renew: choose another one, or the account goes back to prepaid credit. A payment confirmed after the end does not revive the plan: we look at it and activate the period or refund it. The counters start again from the full allowance and your coordinators get an email saying so. What was not used does not carry over; the credit always stays.
If the saved card will not be valid on the day of the charge, Pay the next period now with another card on the billing page moves the renewals to the new card.
Your coordinators are emailed when 20%, 10% and 5% of a counter are left.

A plan for larger volumes can be agreed with us; its numbers are in your agreement and on your billing page. An agreed plan can be managed directly by us: Billing then shows no payment page for it, nothing is charged there, and once its allowance is used up the service stops until we add a block with you.

Your card

We keep no card. The card number and its security code are typed in Revolut's own card form and never reach our servers. For a plan that renews we keep a token Revolut gives us, the last four digits and the expiry: enough to say the card ending 4242, expires 12/30 and to warn you before a renewal.

At every payment (buying a plan, an upgrade, paying the next period now, a top-up) Billing offers Use the saved card or Add a new card. A new card paying a plan replaces the saved one once the payment has gone through, and the old card is deleted at Revolut. A top-up paid with a new card is not saved. If the saved card is declined, or your bank asks you to confirm it, add a new card instead.
Delete card (Billing, Plan, Card; coordinators): the card is deleted at Revolut and renewal goes off. Your coordinators are emailed, each in their language: the plan will not renew on its end date, the account then goes back to prepaid credit with the credit you hold, and a top-up will need a card again. In the last thirty days, until five days before the end, you can turn the plan back on and pay with a new card.
A card that expires before the renewal: in the last thirty days your coordinators get one email saying so; paying the next period now with another card moves the renewals to it.
When an organisation is closed or anonymised, the card saved at Revolut is deleted too.

Credit is not the only ceiling

Your organisation also has limits: API requests per minute, pages in one document, the size of what you upload, test calls per day, how long download links and uploaded files last, and the most one credit purchase may be (€1,000.00, VAT excluded). They have their own page in the console, Reference → Limits, with the values that apply to your organisation today; a program reads the same from GET /api/v1/usage.

A limit is not a purse. Reaching one is refused rather than charged, and buying more credit does not raise it — that takes a conversation with us. Both failures answer HTTP 429, so tell them apart by the code, never by the status: running out of credit is QUOTA_EXCEEDED (not retryable until you buy), a rate limit is RATE_LIMIT_EXCEEDED (retry after Retry-After).

When credit runs low

Your coordinators are emailed as the balance crosses 20%, 10% and 5% of what it held after your last top-up. The mail puts the figure that matters in bold — the percentage left and how many documents you can still produce at your rate — so it can be read at a glance. Buy more from Billing → Buy credit, or ask us for an invoice.

Buying

From Billing → Buy credit, if you hold the billing capability. Four things are worth knowing before you get there.

The billing details come first

You cannot buy until the invoicing details are complete. That is not bureaucracy for its own sake: an Italian invoice goes through the Sistema di Interscambio, which rejects a document that does not say where to deliver it — so a payment taken without a complete profile is money we cannot invoice. The page names the fields that are missing and links to the form.

If your organisation is outside Italy, the SdI fields are not asked for at all. A codice destinatario is an Italian thing.

The amount

Whole euro, from €10, and the amount you type is net of VAT. The field says so.
One purchase is at most €1,000.00, VAT excluded — €1,220.00 to pay with Italian VAT at 22%, €1,000.00 with none. A larger one is refused before any payment is asked for, with PURCHASE_AMOUNT_TOO_LARGE (1815). For more, make several purchases, or contact us (or write to us from the console): larger volumes come with a conversation about the volume itself, a service level and an invoice schedule, and we can put the credit on the account by hand.
Credit is bought on the amount before tax. Tax is added afterwards and shown before you pay.
Credits round up and are never fractional. An amount that works out at 98.1 credits buys 99.

What happens then

An order is opened and priced. Everything about the price — net, rate, tax, total, and the VAT treatment below — is copied onto that order and never looked up again, so a rule that changes next year cannot rewrite an invoice already issued. Credit reaches the wallet when the order is paid, and exactly once however many times a payment is retried.

VAT

We are established in Italy and what we sell is an electronically supplied service. Which VAT applies depends on where your organisation is, taken from your billing profile, and on any VAT regime we have set for it. Your billing page shows it, read-only, and the purchase page shows it again before you pay.

Your organisation	What is charged	Why
In Italy a company or professional	22%	Italian VAT, ordinary rate.
In another EU country a business, with its VAT number	Nothing (0%)	Reverse charge: you account for the VAT yourself. The invoice carries inversione contabile — reverse charge.
Outside the EU	Nothing (0%)	The supply is not subject to Italian VAT. The invoice carries operazione non soggetta a IVA, art. 7-ter DPR 633/72.
A regime we set for your organisation in any country	The rate we set	After checking, our finance team may set another regime — exempt (0%), split payment for a public body, or another rate — with the wording the invoice carries. Your billing page shows it.

Validating your VAT number

If you are a business in another EU country you can validate your VAT number on Billing → VAT. We check it against VIES, the European Commission's register, and keep what it says as evidence for your invoices. It does not change what you are charged: the rate is the one in the table above whether the number validates or not, and a purchase never waits for the register.

Three things to expect:

Type the number without the country prefix, or with it — either works, we strip it. Greek numbers begin EL, not GR, and we handle that for you.
"We could not reach the register" is not "your number is invalid." VIES depends on each member state's own system and one of them is often down. Nothing is recorded about the number when that happens: the profile shows Being checked, we try again at 15 minutes, 1 hour, 4 hours, 12 hours and 24 hours, and only then hand it to our team.
Changing your VAT number, country, tax code or type clears the validation. The stored answer is about one number in one country.

Where your VAT number stands

The billing page shows one of five states. The state is a record of the check; it neither changes your VAT nor stops you buying.

State	What it means
Not verified	Nobody has checked it yet, or it changed since.
Being checked	We asked and the register could not answer; we keep trying.
Verified	The register confirmed it, or our team verified your identity by hand.
Not recognised	The register does not know this number outside Italy. Check it, or ask for a review.
With our team	An Italian number the register does not know, an outage that lasted, or a review you asked for. You can keep buying meanwhile.

Once you have been invoiced

After your first completed purchase — or once our team has verified your identity — the VAT number, country, tax code and type are locked: an invoice names them. Your address, delivery details and name still change freely. To change a locked detail, ask for the change on the billing page with the reason; our team reviews it, the number is checked again, and the old and new values are kept on the audit trail.

If VAT does not apply to you

Purchases are always charged at the rate of your account, shown read-only on the billing page: 22% for an Italian organisation, 0% for one in any other country, unless we have set another regime for it. If a different VAT regime applies to you — an association, a flat-rate regime, a public body — tick My VAT treatment is different on the billing page and tell us what applies and where it is written. That message changes nothing you are charged. Our finance team checks it and, if it holds, sets the regime and its rate for your account (exempt, split payment at the rate we set, or another rate with its note) and customer care may apply additional credit for what was charged. The regime applies to later purchases; an order already made keeps what it was sold under and is corrected, if at all, as described below.

If Finance corrects the VAT of an order

If our finance team finds that the VAT treatment of a paid order was wrong, it corrects it and you are told by email with the reason. What you paid does not change; the credit that order bought is recalculated on it, because credit is sold net of VAT. A correction against you takes credit back (first from that order's own credit); one in your favour adds it. Your order keeps showing what was sold, with the correction listed beneath it.

A correction can leave your balance below zero. Then your account stays, the sandbox keeps working and you can still buy credit, but anything that costs credit waits for a top-up — and the next credit you receive, bought or given, first covers the difference.

What we keep, and why

When a validation succeeds we store the date, the result, the name the register holds and the consultation number the service returns. That last one is the part that matters: the register keeps no history, so the consultation number is the only way anybody can show, a year later, that the check was made and what it said. It appears on your billing page, in each order's record and on the audit trail — as evidence, never as a price.

Refunds and unspent credit

Credit is not refundable in money, except in the cases art. 8.7 of the Terms lists; credit charged in error always comes back to the same wallet. DoConure is sold to businesses only (art. 2.2.1 of the Terms); an account that declared itself a private individual before that change keeps its rules, and buying credit asks it to confirm that the credit is wanted immediately and that the account therefore gives up the fourteen-day right of withdrawal from that purchase — art. 59, comma 1, lett. o) of the Italian Consumer Code. That declaration is per purchase, and it is recorded with its timestamp.

Referring another organisation

While the referral programme is open, Billing → Refer a colleague shows your code and a link (https://doconure.com/signup?ref=YOURCODE). An organisation that registers through it is recorded as yours, and when it makes its first qualifying purchase you receive gift credit. Nothing is paid for a registration alone.

What qualifies. A real payment (never the simulation or a test organisation, on either side) of at least the minimum shown on the page, before VAT, for an eligible purchase, made inside the campaign dates if there are any. A smaller purchase does not use the referral up; a later one can qualify.
What you receive. A percentage of the credit that purchase bought, up to a ceiling per reward and a total ceiling per referrer, both shown on the page. It is credit only: it cannot be transferred or paid out, it does not expire, and it is spent after any credit you bought.
When. After an activation delay, so that a reward is not paid on money that is about to come back. A refund or a dispute during the wait holds it.
Checks. Some referrals are looked at by a person before the reward is issued. That is routine; nothing is refused automatically, and you are told only that it is being checked.
What you see. Your page lists each referral with its date, its status and the reward — never who the organisation is.

If you stop using the account

Credit does not expire while the account is in use, and what counts as use is narrow on purpose: one successful production call that spends credit. Signing in, the sandbox (isTest), buying credit, changing settings and a call that failed do not count.

Warnings. After 12 months without such a call we write to your organisation's coordinators to check in; at 18 and 23 months we warn that the account will be archived, and a last time a week before it happens. One production call clears every warning.
Archive, at 24 months. Sign-in, API keys and callbacks stop. Nothing is deleted and your credit is exactly what it was; archiving is reversible.
Coming back. Sign in with your password and ask for reactivation. A person on our team checks who is asking and, once satisfied, reactivates the account with its credit and history unchanged. Reactivating does not reset the clock, so you get a grace period (30 days by default) before the account could be archived again: use it, or produce a document.
Anonymisation. An account that stays archived for five years is anonymised, after a notice. This cannot be undone: names, addresses, users, keys and templates are removed, the remaining credit is lost and you would register again from the start.
Closing it yourself. Settings → Close this organisation does the same on request, after you have read what it means, typed the organisation's name, entered a code we email you and confirmed a last time. Only a coordinator can.
What the law keeps. Orders, invoices and billing details are accounting records: they are kept separately for the period the law requires (ten years is the working figure) and are not used for anything else. The evidence of signatures already completed keeps its own retention period.

Where the numbers also live

Your rates: the dashboard, What your credit buys. Your limits: Reference → Limits.
The public price list: /legal/prezzi.
Every movement in and out of the wallet: Billing → credit movements, and the audit trail.